Right of withdrawal for the sale of goods

Right of Withdrawal 
(A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.)

Right of withdrawal

Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day

- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a whole;

To exercise your right of withdrawal, you must inform us via a email to: service@clairdeluneparfum.com) with a clear statement in an email about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

"If you revoke this contract, we will refund you all payments we have received from you, including delivery costs except for additional costs, without delay and at the latest within 14 days from the day on which the notification of your revocation of this contract has been received by us. For this refund, we will use the same payment method that you used for the original transaction." We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract.The deadline is met if you send the goods before the 14-day period has expired.

Please note that the shipping costs for the return are to be borne by you and you must inform us of the tracking number.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to the following contracts:

  • "Contracts for the delivery of spray perfumes and perfume oils, as these cannot be offered for resale once opened due to hygiene and tampering protection regulations. The right of withdrawal completely expires upon removal and/or damage to the packaging."

  • If the outer packaging is opened or damaged, the right of withdrawal also expires.

  • Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

  • Contracts for the supply of sealed goods which are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.

  • Contracts for the delivery of goods, when these have been inseparably mixed with other goods due to their nature after delivery.

  • Contracts for the delivery of goods that have been reduced and/or purchased at a discount.

 


Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back:

- An E-Mail: service@clairdeluneparfum.com:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
- Date