Right of withdrawal for the sale of goods

Right of Withdrawal 
(A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.)

Right of withdrawal

Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day

- on which you or a third party named by you who is not the carrier took possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or are delivered uniformly;

To exercise your right of withdrawal, you must email usat: service@clairdeluneparfum.com ) by means of a clear statement (e.g. a letter sent by post or an email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website (www.clairdeluneparfum.com). If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Returns of unopened packages are only possible upon payment of a processing fee of 30 euros.
Cancellation and processing fees will also be charged if the package could not be delivered due to an incorrect address or if acceptance was refused.


Reasons for exclusion or expiry

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of spray perfumes and perfume oils, as once opened they can no longer be offered for resale due to hygiene and anti-tampering guidelines. The right of withdrawal expires completely if the packaging is removed and/or damaged.

  • If the outer packaging is opened or damaged, the right of withdrawal also expires.

  • Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

  • Contracts for the supply of sealed goods which are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.

  • Contracts for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery.

  • Contracts for the delivery of goods that have been reduced and/or purchased at a discount.

  • The revocation of sample sizes (5ML) is fundamentally excluded. This is because they are refillable, which means that manipulation cannot be ruled out.

 

If an order is canceled before the package has been received but has been dispatched, a processing fee of €30 will be charged.



Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back to the email address provided.)

- An E-Mail: service@clairdeluneparfum.com:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
- Datum

(*) Delete what is not applicable.