Privacy Policy

Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor necessary for the conclusion of a contract. You are not obliged to provide the data. Non-provision has no consequences. This only applies as long as no other information is provided in the following processing operations.
"Personal data" is any information relating to an identified or identifiable natural person.

Server log files
You can visit our websites without providing any personal information. 
Each time our website is accessed, usage data is transmitted to us or our web host / IT service provider by your internet browser and stored in log data (so-called server log files). These stored data include, for example, the name of the accessed page, date and time of access, IP address, the amount of data transferred, and the requesting provider. The processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the smooth operation of our website and improving our offer. 
 

Your data will be transmitted, among other places, to Canada. There is an adequacy decision from the EU Commission for data transfers to Canada.

Contact

Responsible party
E-mail: service@clairdeluneparfum.com



Initiative contact by the customer via email
If you initiate contact with us via email, we collect your personal data (name, email address, message text) only to the extent you provide it. The data processing serves to process and respond to your contact request.
If the contact is for the purpose of carrying out pre-contractual measures (e.g., consultation in case of purchase interest, creation of offers) or concerns a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in handling and responding to your inquiry. In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 para. 1 lit. f GDPR for reasons arising from your particular situation.
We only use your email address to process your request. Your data will then be deleted in accordance with legal retention periods, unless you have consented to further processing and use.
 

Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, email address, message text) only to the extent you provide it. The data processing serves the purpose of contacting you.
If the contact is for the purpose of carrying out pre-contractual measures (e.g., consultation in case of purchase interest, creation of offers) or concerns a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in handling and responding to your inquiry. In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 para. 1 lit. f GDPR for reasons arising from your particular situation.
We only use your email address to process your request. Your data will then be deleted in accordance with legal retention periods, unless you have consented to further processing and use.

WhatsApp Business
If you contact us via WhatsApp for business purposes, we use the WhatsApp Business version of WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "WhatsApp"). If you are located outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA). 
The data processing serves to handle and respond to your contact request. For this purpose, we collect and process your mobile phone number stored with WhatsApp, if provided, your name, as well as other data to the extent you have made available. We use a mobile device for the service, in whose address book only data from users who have contacted us via WhatsApp are stored. There is no transfer of personal data to WhatsApp without your prior consent to WhatsApp.
Your data is transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA.
For the USA, there is no adequacy decision by the EU Commission. The data transfer is based, among other things, on standard contractual clauses as appropriate guarantees for the protection of personal data, which can be viewed at: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
If the contact is for the purpose of carrying out pre-contractual measures (e.g., consultation in case of purchase interest, creation of offers) or concerns a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in providing quick and easy contact as well as in answering your inquiry. In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 para. 1 lit. f GDPR for reasons arising from your particular situation.
We only use your personal data to process your request. Your data will then be deleted in accordance with legal retention periods, unless you have consented to further processing and use.
Further information on terms of use and data protection when using WhatsApp can be found at https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy.
 


Customer Account Orders      

Customer account
When opening a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is based on Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until the revocation. Your customer account will then be deleted.

Collection, processing, and sharing of personal data when placing orders
When ordering, we collect and process your personal data only to the extent necessary to fulfill and process your order as well as to handle your inquiries. Providing the data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is based on Art. 6 para. 1 lit. b GDPR and is necessary for the fulfillment of a contract with you. 
Your data will be shared, for example, with the shipping companies and dropshipping providers you have chosen, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transmission is limited to a minimum.
 

Your data will be transmitted, among other places, to Canada. There is an adequacy decision from the EU Commission for data transfers to Canada.


Reviews       Advertising      

Use of the email address for sending newsletters
We use your email address independently of the contract processing exclusively for our own advertising purposes for sending newsletters, provided you have expressly consented to this. The processing is based on Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list. 


Shipping service provider      

Disclosure of the email address to shipping companies for information about the shipping status
We pass on your email address to the shipping company as part of contract processing, provided you have expressly consented to this during the ordering process. The transfer serves the purpose of informing you by email about the shipping status. The processing is based on Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the shipping company without affecting the lawfulness of the processing carried out based on the consent until the revocation.


Payment service providers      

Use of PayPal Check-Out
We use the payment service PayPal Check-Out from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of offering you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, the data required for payment processing is transmitted to PayPal in order to fulfill the contract with you using the chosen payment method. This processing is based on Art. 6 para. 1 lit. b GDPR.
 
Credit card via PayPal, direct debit via PayPal & "Pay Later" via PayPal 
For certain payment methods such as credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, PayPal reserves the right to obtain a credit report based on mathematical-statistical methods using credit agencies if necessary. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision regarding the initiation, execution, or termination of the contractual relationship. The credit report may include probability values (score values) calculated based on scientifically recognized mathematical-statistical methods, which among other things include address data in their calculation. Your legitimate interests are taken into account in accordance with legal provisions. The data processing serves the purpose of credit checking for contract initiation. The processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in protection against payment default when PayPal advances payment. 
You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data concerning you based on Art. 6 para. 1 lit. f GDPR by notifying PayPal. The provision of the data is necessary for the conclusion of the contract with the payment method you have chosen. Failure to provide the data will result in the contract not being concluded with the payment method you have chosen.
 
Third-party providers
When paying via a third-party payment method, the data required for payment processing is transmitted to PayPal. This processing is based on Art. 6 para. 1 lit. b GDPR. For the execution of this payment method, the data may then be passed on by PayPal to the respective provider. This processing is based on Art. 6 para. 1 lit. b GDPR. Local third-party providers may include, for example: 

- Sofort (SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany)
- giropay (Paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main
 
Invoice purchase via PayPal 
When paying by invoice, the data required for payment processing is initially transmitted to PayPal. For the execution of this payment method, the data is then transmitted by PayPal to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to fulfill the contract with you using the chosen payment method. This processing is based on Art. 6 para. 1 lit. b GDPR. Ratepay may carry out a credit check based on mathematical-statistical methods (probability or score values) uUse of credit agencies as described above. The data processing serves the purpose of creditworthiness assessment for contract initiation. The processing is based on Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in protection against payment default when Ratepay advances payment. Further information on data protection and which credit agencies Ratepay uses can be found at https://www.ratepay.com/legal-payment-dataprivacy/ and https://www.ratepay.com/legal-payment-creditagencies/. 
 
More information on data processing when using PayPal can be found in the associated privacy policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
 
Use of the payment service provider Stripe
All Stripe transactions are subject to the Stripe privacy policy. You can find it at https://stripe.com/de/privacy
 

Cookies
 
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that allows for the unique identification of the browser when the website is accessed again.
 
Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually on their acceptance as well as prevent the storage of cookies and transmission of the contained data. Cookies already stored can be deleted at any time. However, we point out that you may not be able to use all functions of this website fully.
 
You can find information on how to manage (including disabling) cookies in the major browsers at the following links:
Chrome: https://support.google.com/accounts/answer/61416?hl=de
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

 
Technically necessary cookies
Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies to make our offer more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after changing pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again after changing pages.
 
The use of cookies or similar technologies is based on § 25 Abs. 2 TTDSG. The processing of your personal data is based on Art. 6 Abs. 1 lit. f DSGVO due to our overriding legitimate interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our offering.
You have the right to object at any time to the processing of personal data concerning you for reasons arising from your particular situation.
 

Use of GDPR Legal Cookie
We use the consent management tool GDPR Legal Cookie from beeclever GmbH (Universitätsstraße 3, 56070 Koblenz a. Rh.; "beeclever") on our website. The tool allows you to give consent to data processing on the website, especially the setting of cookies, and to exercise your right of withdrawal for consents already given.
The data processing serves the purpose of obtaining and documenting necessary consents for data processing and thus complying with legal obligations. Cookies may be used for this purpose. The following information may be collected and transmitted to beeclever: anonymized IP address, date and time of consent, URL from which the consent was sent, anonymous, random, encrypted key, consent status. These data are not passed on to any other third parties.
Data processing is carried out to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR.
More information about terms of use and privacy at beeclever can be found at: https://gdpr-legal-cookie.com/pages/terms-conditions as well as at https://gdpr-legal-cookie.com/pages/datenschutzerklarung.

Use of the Cookie Consent Manager CCM19
We use the Cookie Consent Manager CCM19 from Papoo Software & Media GmbH (Auguststr. 4, 53229 Bonn; "CCM19") on our website.
The plug-in allows you to give consent to data processing on the website, especially the setting of cookies, and to exercise your right of withdrawal for consents already given. The data processing serves the purpose of obtaining and documenting necessary consents to data processing and thus complying with legal obligations.
Cookies are used for this purpose. Among other things, the following information may be collected, stored, and, if applicable, transmitted to CCM19: randomly assigned ID, consent status, date and time of approval/rejection. The data is stored for 1 year and one month and then deleted. No transfer of this data to other third parties takes place.
Data processing is carried out to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR.
More information about privacy at CCM19 can be found at: https://www.ccm19.de/datenschutzerklaerung.html.

Use of GDPR Compliance Pro
We use the cookie consent tool GDPR Compliance Pro 2018 from PrestaChamps.com of SC Wedis Complany SRL (Strada Tudor Vladimirescu nr. 19, Târgu Mureș, Romania; "PrestaChamps") on our website.
The plug-in allows you to give consent to data processing on the website, especially the setting of cookies, and to exercise your right of withdrawal for consents already given. The data processing serves the purpose of obtaining and documenting necessary consents to data processing and thus complying with legal obligations.
Cookies are used for this purpose, through which, among other things, the consent status is stored and, if applicable, transmitted to PrestaChamps. No transfer of this data to other third parties takes place.
Data processing is carried out to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR.
More information about privacy at PrestaChamps can be found at: https://www.prestachamps.com/en/content/10-privacy-policy


Plug-ins and Others

Use of the Google Tag Manager
We use the Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website. 
This application manages JavaScript tags and HTML tags used for the implementation of tracking and analytics tools in particular. The data processing serves the purpose of demand-oriented design and optimization of our website.
The Google Tag Manager itself does not store cookies nor are personal data processed through it. However, it enables the triggering of other tags that can collect and process personal data.
More information about terms of use and privacy can be found here.
 


Rights of the data subjects and storage duration

Duration of storage
After the complete fulfillment of the contract, the data will initially be stored for the duration of the warranty period, then taking into account legal, in particular tax and commercial law retention periods, and will be deleted after the expiration of the period, unless you have consented to further processing and use.

Rights of the data subject
You have the following rights under Art. 15 to 20 GDPR if the legal requirements are met: right to access, right to rectification, right to erasure, right to restriction of processing, right to data portability.
In addition, you have the right to object under Art. 21 para. 1 GDPR against processing based on Art. 6 para. 1 f GDPR, as well as against processing for the purposes of direct marketing.



Right to object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 para. 1 lit. f GDPR, you have the right to object to these processing activities at any time with effect for the future for reasons arising from your particular situation.
After an objection has been made, the processing of the affected data will be terminated unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.